Lifecycle Solutions: Always in your Loop

Seamless Transitions, Expertly Guided 

Our Partnership begins early — even before the factory acceptance stage. Our Field Service Technicians and your Sales Account Managers prioritize their involvement up front to give you a head start on any desired spare parts packages, future formats, service contracts, or other services you may need.

Our Field Service Technicians are on-site for machine installation, startup, and SAT support. After delivery, our experts manage seamless installation for a smooth transition into and start-up and validation activities. 

Ensuring Quality from the Ground Up 

Our Validation and Qualification Technicians support you through start-up and beyond. We test, qualify, and verify to the highest standards. 

GMP-based training by subject matter experts

• Options range from Operation, Maintenance and Troubleshooting all the way to PLC Training
• Live at your machine, at our manufacturing sites or online - we meet you where it makes sense
• Standard curriculums or custom training plans - always based on your specific needs

 

Benefits:

• Equipping your team with the knowledge to operate and maintain your high-value equipment
• Increasing efficiency and safety while reducing risks of downtime

Seamless Project Management from Start to Finish

A dedicated professional Project Manager can be assigned to manage your project with one goal – successful project execution. 

• Project plan development, planning & scheduling
• Priority handling & regular project status reviews
• Risk management & mitigation
• Stakeholder communication
• Quality control
• Coordination of Acceptance Testing

 

For complex project execution, a dedicated Field Project Manager can be available onsite to support your team.

• Onsite project coordination and execution support
• Single point of contact for streamlined communication
• Immediate troubleshooting and issue resolution
• Reduced downtime by eliminating wait times 

Proactive Service for Long-Lasting Performance 

20 + Technicians are strategically located within a 2-hour flight radius to our customer’s sites.

Our team of experienced factory-trained technicians offers you the best technical support for your groninger machines. They respond to challenges as quickly as possible and suggest the best maintenance plan to extend the service life of your line.

• Experienced technicians onsite for your qualification or production run
• Our experts support your team for smooth process execution
• Rapid troubleshooting and streamlined communication with groninger offices

Expert Help, Anytime, Anywhere 

Access to groninger’s 24/7 Emergency Support Hotline

• groninger personnel are available 24/7/365 to troubleshoot time-sensitive issues remotely
• First level support with escalation matrix
• If the issue cannot be resolved remotely, we guarantee a technician onsite within 2 business days

Benefits:

• Around the clock support when emergencies arise
• Responsive troubleshooting to minimize downtime

You don’t need to use a third party calibration services for your machine/line. groninger offers turnkey calibration services for GMP critical sensors, performed by highly trained groninger technicians in compliance with ISO standards. groninger offers a complete service from start to finish, including pre and post-service verification of machine functionality, as well as removal and re-installation of equipment if required for sensor calibration.

Calibration Types

groninger ensures the accuracy of your GMP-critical sensors for temperature, pressure, vacuum, differential pressure, torque, force and weight scales.

Calibration Documentation

groninger takes a comprehensive approach to documenting its services. All sensors are referenced, calibrated and traceable to ISO standards and using globally recognized, proven documents.

groninger provides the following documentation for each calibration:

• Calibration certificates for each device
• Complete test reports and procedures
• Calibration equipment certificates with calibration equipment traceability and measurement accuracy.

Peace of Mind Through Proactive Service 

A groninger Service Agreement provides modular, cost-effective care for preventive maintenance and proactive service. It’s ideal for customers who want to protect critical resources, reduce the risk of downtime, and build long-term assurance into performance.

Made and stored in Charlotte for the fastest delivery

Our spare parts service team will help you to identify original spare and wear parts, which can be delivered quickly thanks to our in-house production and our well-stocked warehouse. Our CNC and other machines offer us the capacity to manufacture most of the parts locally at our US facility in Charlotte, North Carolina.

Custom Solutions for Every Need

Custom format parts adapt your existing equipment to new products, allowing your production capacity to meet rapidly changing market demands.

With our US-based mechanical, electrical and automation engineers, we develop nearly 100% of all format parts at our US facility in Charlotte, North Carolina.

We use in-house manufacturing and local sourcing to reduce foreign dependency, reduce transportation time and costs, and lower our carbon footprint.

• Shorter delivery times
• Highest quality and precision

Format Part Storage

We also offer format part storage, standard & custom options to fit every need.

• Strategic layout of format parts by installation order to increase changeover efficiency and organization
• Smart labeling with QR codes available

Future-Proof Your Operations

Hardware and software upgrades or modifications make sense for existing systems that have been in use for a long time. We determine the most time and cost-efficient modification for your production by investigating and recommending upgrades of obsolete components

• Increase the lifespan of your systems
• Maximize the production of your lines
• Adapt to your changing market requirements

Benefits:

• You schedule the downtime vs the downtime scheduling you
• Creating room in the budget vs covering surprise expenses