Your competitive advantage: Our service
Your expectations of groninger lines are evident: Maximum availability, short changeover times, maximum productivity. This is our quality standard.
This definitely includes also problem-free, competent service. For us this means particularly the following:
- We can be at your site as soon as possible.
- Our service staff is competent and experienced.
- Our supply network is extensive and close-knit.
- Our services are clearly defined.
With our digital services, we are able to respond to the challenges of today and the day after tomorrow, for example,
- digital mock-ups and design reviews,
- digital FATs and
- remote maintenance and training via a digital twin of your line.
One face. One voice. One mission. One vision - the customer.
The relationship between you and us shouldn’t end with the line purchase. Good service is the heart of our work: We provide service throughout the entire service life and beyond.
For us, service is a personal dialog tailored to your needs. A reliable exchange of information is only the basis: Our direct contacts feel responsible for you, quickly and competently answer your questions and keep you constantly up to date. In order for us to guarantee this, 150 experienced employees work in our service worldwide--providing support via phone and at your site.
We call this “one vision: the customer”, because our organization is geared towards your needs and wishes.
This is what our customers say
It was an amazing adventure with a good spirit. During the last 6 weeks, a lot of hard work has been done by each of your technicians – a fabulous team. I would like to thank you for your support!
Good service? No! Very good service. I would highly recommend groninger to anybody.
Do you have any other questions?
Contact us via phone, email or schedule an appointment with us at your site.Contact now