At groninger, service is a matter of the heart – a vision

We replace

With genuine groninger spare parts, you ensure long-term availability and performance of your equipment. We supply the required components quickly and reliably – always based on the original machine documentation. All parts come correctly parameterized, calibrated, and fully documented, allowing for seamless installation.

Outdated, worn or no-longer-available components are replaced with improved, modern alternatives. This ensures your equipment operates efficiently and remains technically up to date for many years. In addition, we repair defective assemblies and provide loaner units during the repair process, ensuring your production can continue without interruption.

Greater flexibility with custom format parts

Your machine is not limited to the formats included at initial purchase. Our engineering teams evaluate requested new formats for your line and design all necessary change parts to enable efficient format changeovers.

Your service account manager oversees the entire process—from initial request through design, manufacturing, installation, and fine-tuning on site with our field service technicians. This guarantees that new products can be integrated quickly and smoothly into your existing production line.

Our in‑house team of technical specialists is available to support you throughout the entire lifecycle of your equipment. Whether you have a general question or require urgent troubleshooting, hotline access is available upon request, ensuring fast assistance whenever you need it.

Troubleshooting with RVS and VPN

With our flexible Remote Video Service (RVS), you can significantly reduce unexpected downtime. Using proven online technologies, our experts access your machine controls remotely and diagnose issues without the need for a technician on site. To ensure secure communication, we use a Virtual Private Network (VPN). Your company network remains protected at all times, and you decide when the VPN connection is activated. Access is granted only when you request our support.

Live support for precise issue identification

A small camera placed in your production area provides our service technicians and engineers with live images, enabling accurate troubleshooting. The real‑time visual feed helps resolve issues quickly while allowing our technicians to prepare for a potential on‑site visit or training session.

As today’s equipment becomes more complex due to high automation levels and extensive software components, you benefit from our in‑depth knowledge of your machines. We identify root causes efficiently and offer telephone support for operation, process optimization and maintenance questions.

Mobility service

When relocating your equipment to a new site, we support you through the entire process — from dismantling and transport preparation to reinstallation and commissioning at the new location.

Preventive and safe

Take advantage of our know-how and benefit from our technicians’ wealth of experience. We maintain the functionality of your machine and identify problems at an early stage.

Rely on preventive maintenance and proactive service. With our service contracts, you are able to regulate the individual maintenance requirements of your lines in an uncomplicated and permanent manner. Our service consultants work with you to clarify the inspection and maintenance requirements and recommend suitable services and intervals.

Support directly at the line

Whether you are preparing for your first production run, introducing a new product on your existing equipment, or facing internal capacity limitations, our experts provide on‑line production support directly at your line. groninger technicians advise your employees, explain the technology used, and share machine‑specific expertise directly at the equipment. This hands‑on knowledge transfer gives your staff greater confidence. A key foundation for stable and efficient production processes.

We also offer production support remotely. Using Remote Video Service (RVS), live images from your production environment allow us to evaluate your processes and provide real‑time guidance without needing a groninger technician on site.

Service phone

Our emergency team supports you with urgent questions and problems at short notice and at any time. We are here for you, regardless of whether there is an error message, line failure or downtime. During normal business hours, you can reach our technical support at the groninger headquarters or directly reaching out to your personal contact.
Even outside of business hours, our emergency team will be happy to assist you, as needed by telephone or through remote service. We also offer individual support solutions for your specific needs.

groninger training programs

Our goal is to meet our customers’ individual needs with precision. With our technical expertise, we ensure safe, efficient and economical processes while supporting you as a competent partner in optimizing your operations. Comprehensive training programs are an integral part of our service concept. Technical progress leads to greater complexity and increases demands on the operating personnel. 

Why training is essential:

• increasing technical complexity of modern equipment
• higher demands on operators and maintenance teams
• mandatory international regulations such as GMP

Our training programs follow current GMP standards and include both theoretical foundations (quality assurance, GMP requirements) and hands‑on application directly at the machine. We use all five learning channels — seeing, hearing, speaking, reading and acting — ensuring quick and lasting absorption of knowledge. Professionally certified trainers convey technical topics in a clear, practical and application‑oriented way.

Training modules — targeted and practice‑focused

Our courses are modular and tailored to the specific responsibilities of your team:

• Basic to advanced training for operation, process control and technical support
• Technology‑specific modules to build customized expertise
• Hands‑on instruction directly at the machine
• Balanced mix of theory and practice for confidence and reliability in daily operation

The result: increased efficiency, fewer errors, more stable production and reduced downtime.

We focus on best quality

Good Manufacturing Practice (GMP) is the basis for any effective quality management. Among other things, it defines binding rules for the manufacture of pharmaceutical, cosmetic and consumer healthcare products.

Our GMP-compliant quality management system ensure the required product quality for you. Qualification and validation are elementary components. With the qualification we demonstrate that all impacts on the product quality (e.g., space, machines, devices) function as required and provide the expected results.

Ensuring that it doesn't become critical for you

The risk analysis is the basis of the validation. We set measurable requirements, define acceptance criteria and process steps as well as critical parameters and measures to minimize risk. We create functional GMP risk analyses and moderate them at your site. Our acceptance tests are documented with test protocols and reports including deviation lists. We provide you with process and instrumentation diagrams or process indicated diagram as well as material, surface and welding documentation for components that come into contact with products, media or packaging.

We test, qualify and verify

• Testing the technology used
• Testing of hardware and software
• Documentation and reports
• Specifications for functions, design and technology

We measure quality

• Three-point calibrations
• Measurements on CIP-SIP systems
• Temperature recordings to document the log rate
• Checking the cleaning effect
• Measurements on the integrated clean air systems

We turn old into new

For lines that have been in use for many years, technical progress often means a loss of efficiency and, as a result, profitability. Therefore, retrofits, hardware and software upgrades or conversions for existing lines make sense. Further developments replace obsolete or worn components.
We compensate for components that are no longer available on the market with structural changes. If there are new guidelines or requirements, we are able to retrofit them for you upon request. We overhaul your line at your site or at our facility.

We modernize, expand and change to your advantage

We update your machines to the latest technological standards. Lower investment costs than for a new machine and less personnel training are just two of the convincing arguments.
This increases the service life and profitability of your production, among other things, through minimized downtimes. In this way, we are able to ensure the functionality of your line for a long time to come. An update of the documentation facilitates and shortens future maintenance and service work.

Retrofitting

• Overhaul of your line
• Replacing wear parts

Machine upgrade

• Upgrade of the visualization
• Upgrade of the control software
• Replacement of specific components

Conversions and retrofits

• Retrofitting new functions
• Adaptation of the system protection devices
• Safety-related assessments

Format sets

• Construction of new format parts
• Retrofitting tool-free format change

Customer focus as the key to success

Transparency and clear structures characterize the dialog with you for the smoothest possible cooperation. We communicate with you in a targeted manner to avoid loss of information. Our groninger principle “one vision: the customer” is the key to success.

Central contact person

Employees in charge oversee every service project at groninger--from the service construction to the integration. They are your direct contacts. They will answer all questions for you, explain facts and make sure that you are constantly notified about the progress of the project. Your service managers coordinate all steps to ensure that everything runs smoothly. Service project management at groninger is much more than mere information - it is a personal and competent dialog.